Notifications & Reminders

Cannot receive notifications?

1. After connecting the device, turn on or off the relevant notifications in the "Device" > "Notification" page in the App. (If the App or system notification is not displayed, it means that the current device does not support it)
2. If you open the settings in the App and there is still no prompt on the device, please confirm whether the App allows notifications in the phone system.
3. If the application is online on multiple terminals at the same time, the message notification of the application may be affected.
4. The device needs to be connected to the APP. Disconnection may affect message reception.
5. If the Do Not Disturb mode is turned on on the device, it may affect the message reminder method.
6. If the problem is still not solved after following the above steps, please try restarting your phone, restarting your device, and restarting Bluetooth in your phone settings, then enter the App to connect your device for the upgrade.

How do I use incoming call notifications?

1. Ensure that the device is connected to your phone via Bluetooth.
2. You can only use the band to reject calls; answering or initiating calls is currently not supported.
3. If the caller is not in your contacts, the phone number will be displayed.

How long is the delay before the device vibrates for an incoming call?

The default delay is 3 seconds. You can modify the delay time in the App to suit your preferences.

Can I change the number of vibrations for incoming call notifications? What is the maximum vibration count?

1. The vibration count for incoming call notifications cannot be changed.
2. The device vibrates at the set time until you answer or reject a call. When you have an incoming call, you can also press the touch key to disable vibrations.

Why doesn't the device vibrate on incoming calls, even when I have enabled this feature?

1. Make sure Bluetooth is enabled on your phone and that the device is connected.
2. On Android devices, ensure that the App is running (in the foreground or background).

How do I use message notifications?

The device supports receiving message notification such as WeChat, SMS, QQ, WhatsApp, calendar, email, etc. Please enable or disable notifications in "Device > Notification" after connecting the App.

1. Ensure that the device is connected to your phone via Bluetooth.
2. When you receive a message, the notification icon on the device displays the notification count. You can view the last 5 notifications that were received.
3. Long press or swipe left to delete message.

Why don't I receive notifications when notifications for WeChat and QQ message are enabled?

The following conditions must be met to receive WeChat and QQ message notifications:

1. WeChat and QQ are running even when the screen is switched off.
2. WeChat or QQ should not be logged in on your phone and computer simultaneously.
3. The device is always connected to your phone via Bluetooth.

Message Reminder, Weather Reminder, Music Control and Weather Push

Before you use the device for the first time, please remove the protective film on its screen and charge it to activate. Keep the screen on and keep the device ready for pairing.

1. Turn on the App, tap Scan in the upper right of Device interface to scan the QR code displayed on the fitness tracker/smart watch to connect.
2. Tap Add Device on the Device interface, select the correct product type (smart watch or fitness tracker), tap your smart watch/fitness tracker from the list of Bluetooth devices found to pair with.
3. In the App, tap Device, then tap the connected device to enter the Device Info page. Swipe down to turn on the Device Setup, and enable the functions such as "Find Phone", "Music Control" and "Weather Notifications", etc. Tap Back to save the device settings. Finally, sync the fitness track/smart watch again.