Data Syncing

How do I sync data? What should I do if the "Connection failed" message is shown?

1. Data is automatically synced when you open the App. You can also swipe down on the message list on the App's home screen to sync data.
2. If the "Connection failed" message is shown, try the following steps:
   • Swipe down on the home screen again.
   • Close and re-open the App.
   • If neither of the above works, disable and re-enable Bluetooth on your phone, or restart your phone. (You can also try clearing the Bluetooth cache before restarting your phone.)

Why does it take so long to sync data via Bluetooth? Why does syncing fail?

1. Make sure the Bluetooth connection is working. You can refer to the Bluetooth & Connection section above.
2. Swipe down on the home screen of the App or manually refresh data to start the sync.
3. Check whether the Bluetooth connection timed out.

Can the device store data without being connected to my phone? How long can it store data for?

1. The device doesn't need to be connected to your phone to store exercise or sleep data. To sync data from the device, enable Bluetooth on your phone and ensure it is within range of the device.
2. The device can retain seven days' exercise and sleep data in typical use.